• Free domestic ground shipping on orders over $500 • Phone: 401-464-9911 •
For new and returning customers, please create a new account
Customer Service
| Below are many help topics. If you have a
general website question, please read below, as we have
done our best to address the most common issues. We
take pride in offering personal and fast customer
service. Watch the welcome video from Frank Jr. |
Feel
free to email and call. |
Help Topics
Click on a link below to go to that help topic.|
Purchasing topics: Searching for Products Selecting Products (Updated Aug. 20, 2022) Understanding Packs and tiered (discount) pricing (New! Aug. 2022) Quantity Discounts (Important, updated Aug. 2022) Shopping Cart and Paying for an Order (Updated Aug. 12, 2022) Shipping, Insurance and Delivery |
Account Topics: Custom Products Net Payment Terms Volume Discounts Viewing Orders Reordering Updating Account Information |
General Topics: Sales & Promotions Returns and Replacements Privacy and Security Terms and Conditions |
Searching for Products
This video reviews
three ways to search for products.
Selecting Products
Some of our products
have hundreds of variations. This video walks you through how to
select the exact product variation you want.
Understanding Packs and Tiered (discount) pricing
The "pack" size tells you how many units are in each pack. (e.g. a 25 pack has 25 units).
You can change "quantity" to order multiple packs (a quantity of four x 25 packs = 100 units).
Tiered pricing: the more you buy, the larger your discount!
Watch the next video for more detail about Quantity Discounts.
Quantity Discounts
Learn how to get
greater discounts when moving to the next pricing tier.
Shopping Cart and Paying for an Order
All orders must be paid for in advance, unless you have Net Terms with Chewbarka.
-
For ALL customers, you can use a Credit Card to pay for your order.
-
Other payment options: (Please email us for approval)
International and Domestic Wire Transfers: Please email us and we will provide you with Wire Transfer information.
Shipping, Insurance and Delivery
We have used our
shipping volume to negotiate great rates and we are passing
these directly to our customers.
- We insure 100% of every shipment automatically.
Our shipping is done through USPS and UPS only.
- US Domestic: First Class mail and Priority Mail
- International: Priority Mail International
USPS delivery is currently taking longer than usual due to Covid-19. We suggest using UPS for time sensitive deliveries.
If you are shipping to a US Post Office (P.O.) box, you must ship via USPS, as UPS can not deliver to a P.O. box.
For UPS, the options are:
- US Domestic: Ground and Standard Overnight
- International: Worldwide Express, Worldwide
Express Saver, Worldwide Expedited, Canada Express and
Canada Standard
The system will automatically allow you to select any of these options upon checkout.
If a shipping option is missing, it is because the
system automatically recognizes the slower service (e.g. 1st
Class) would cost more, so it only includes
the less expensive and faster service (e.g. Priority Mail).
If you would like another shipping option not listed, please please email us.
Custom Products
We build custom tooling
to create products specifically for an account. ONLY that
account can see and order those custom products.
If you
wish to talk to us about making a custom product for you,
please
email
us.
Net Payment Terms
Once you log into your account, you will immediately see if you have been given Net Terms (Net 15 or Net 30, and a credit limit). If you wish to have Net Terms or if you have a questions about yours, please email us.
Volume Discounts
If you feel you are making significant
purchases with us, please email us to request an account with a discount.
Sales & Promotions
At the top of every page on Chewbarka.com, the far right menu will be "Sales". There you can find discounted items.
Viewing Orders
Viewing Orders help: Coming
soon!
Updating Account Information
Updating account information help: Coming
soon!
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