Customer Service

Below are many help topics. If you have a general website question, please read below, as we have done our best to address the most common issues. We take pride in offering personal and fast customer service.

Watch the welcome video from Frank Jr.


Feel free to email and call.
We are open from 8am to 4pm Eastern time.
For any question or comments:
Call: +1-401-464-9911
Email: Team@Chewbarka.com
Contact Us Form

 

Help Topics

Click on a link below to go to that help topic.


Purchasing topics:

Searching for Products

Selecting Products

Understanding Packs and tiered (discount) pricing (New! Aug. 2022)

Quantity Discounts (Important, updated Aug. 2022)

Shopping Cart and Paying for an Order (
Updated Aug. 12, 2022)

Shipping, Insurance and Delivery

Account Topics:

Custom Products

Net Payment Terms

Volume Discounts

Viewing Orders

Reordering

Updating Account Information

General Topics:

Sales & Promotions

Returns and Replacements

Privacy and Security

Terms and Conditions


Searching for Products

This video reviews three ways to search for products.


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Selecting Products

Some of our products have 600+ variations. This video walks you through how to select the exact product variation you want.



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Understanding Packs and Tiered (discount) pricing

The "pack" size tells you how many units are in each pack. (e.g. a 25 pack has 25 units).
You can change "quantity" to order multiple packs (a quantity of four x 25 packs = 100 units).

Tiered pricing: the more you buy, the larger your discount!
Watch the next video for more detail about quantity Discounts.



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Quantity Discounts

Learn how to get greater discounts when moving to the next pricing tier.



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Shopping Cart and Paying for an Order

All orders must be paid for in advance, unless you have Net Terms with Chewbarka.

  1. For ALL customers, you can use a Credit Card to pay for your order.

  2. Other payment options: (Please email us for approval)


International and Domestic Wire Transfers
: Please email us and we will provide you with Wire Transfer information.


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Shipping, Insurance and Delivery

We have used our shipping volume to negotiate great rates and we are passing these directly to our customers.

  • We insure 100% of every shipment automatically.

Our shipping is done through USPS and UPS only.

For USPS, the options are
  • US Domestic: First Class mail and Priority Mail
  • International: Priority Mail International

USPS delivery is currently taking longer than usual due to Covid-19. We suggest using UPS for time sensitive deliveries.

If you are shipping to a US Post Office (P.O.) box, you must ship via USPS, as UPS can not deliver to a P.O. box.

For UPS, the options are:

  • US Domestic: Ground and Standard Overnight
  • International: Worldwide Express, Worldwide Express Saver, Worldwide Expedited, Canada Express and Canada Standard

The system will automatically allow you to select any of these options upon checkout.

If a shipping option is missing, it is because the system automatically recognizes the slower service (e.g. 1st Class) would cost more, so it only includes the less expensive and faster service (e.g. Priority Mail).

If you would like another shipping option not listed, please please email us.


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Custom Products

We build custom tooling to create products specifically for an account. ONLY that account can see and order those custom products.


If you wish to talk to us about making a custom product for you, please email us.


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Net Payment Terms

Once you log into your account, you will immediately see if you have been given Net Terms (Net 15 or Net 30, and a credit limit). If you wish to have Net Terms or if you have a questions about yours, please email us.


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Volume Discounts

If you feel you are making significant purchases with us, please email us to request an account with a discount.


Sales & Promotions

At the top of every page on Chewbarka.com, the far right menu will be "Sales". There you can find discounted items.



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Viewing Orders

Viewing Orders help: Coming soon!


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Updating Account Information


Updating account information help:
Coming soon!


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